Privacy Policy — Tian Yuan

⚠ Draft template — legal review required This privacy policy is a starting-point template covering GDPR (EU), CCPA (California), and Vietnam's PDPL framework. It must be reviewed and adapted by your legal counsel before site launch. Email charles.hsieh@tian-yuan.com.tw with any concerns.

1. Who we are

Tian Yuan ("we", "us", "our") — comprising the legal entities Tian Yuan Top Quality Industrial Co., Ltd. (Taiwan), Tian You Precision Vietnam Co., Ltd. (Vietnam), and Tian Yuan Company Limited (Vietnam) — operates the website tian-group.com. For any privacy matter, you may contact us at charles.hsieh@tian-yuan.com.tw.

2. What we collect

Contact / quote form data: name, company, email, phone, country, message, drawings/files you upload.
Web analytics: anonymised page-view and behaviour data via Google Analytics 4 (no individual tracking).
Cookies: functional (language preference) and analytics. No advertising cookies.
Server logs: IP address and User-Agent, retained for 30 days for security purposes.

3. Why we collect it

To respond to your inquiry, quote request, or partnership discussion.
To prepare manufacturing specifications and route projects internally.
To improve our website (anonymised analytics only).
To meet our legal obligations under Taiwanese, Vietnamese and applicable export-control regulations.

4. Lawful basis (GDPR Article 6)

We process your personal data on the basis of: (a) your consent when you submit a form; (b) our legitimate interest in responding to business inquiries; (c) compliance with legal obligations we are subject to.

5. Who we share with

Personal data is shared only with: (a) employees and contractors of Tian Yuan entities on a need-to-know basis; (b) our shared CMS and form provider (cloud-hosted, GDPR-compliant); (c) authorities where required by law. We do not sell or rent your personal data.

6. Where data is stored

Servers located in the United States and Singapore (via Vercel / Cloudflare). Drawings and quote files are stored encrypted; access is limited to assigned engineers. Standard contractual clauses are in place for cross-border data transfers.

7. How long we keep it

Contact form submissions: 24 months from last activity.
Active customer/quote files: retained for the duration of the project plus 7 years (tax/audit retention).
Marketing analytics: anonymised after 14 months (GA4 default).
You may request deletion at any time — see Section 9.

8. Your rights

Under GDPR (EU), CCPA (California), and the PDPL (Vietnam), you have the right to: access your data, correct it, delete it, restrict processing, object to processing, and data portability. To exercise any of these, email charles.hsieh@tian-yuan.com.tw — we respond within 30 days.

9. Cookies

This website uses minimal cookies: functional cookies (your selected language) and Google Analytics 4 for anonymised traffic measurement. You may opt out of analytics at any time using the cookie banner. We do not use advertising cookies.

10. Changes to this policy

We may update this policy as our practices evolve. Material changes will be flagged on this page and dated. Continued use of the site after a change indicates acceptance of the revised policy.

11. Contact

Privacy queries: charles.hsieh@tian-yuan.com.tw
EU representative: TBD — appoint before site launches in EU
Address: Tian Yuan Top Quality Industrial Co., Ltd., No. 1 Yuanshing St., Pa-Te District, Taoyuan City, Taiwan (R.O.C.)